If the case isn't right

Most returns we hear about come from one mistake: a case for a lookalike phone. Before sending anything back, check Settings → General → About. If the model differs from the title of your case, the fix is an exchange for the right model.

How to start

• Open your orders in the account you used at checkout
• Choose the ZAPICA case and select Return or replace
• Print the label, pack the case, drop it off

Return windows and refund timing follow Amazon's policy for your order, shown on the order page. Write to orders@zapica.org if anything stalls; we'll help chase it.